Welcome to Counselling Collaborative of Waterloo Region

We are here to help you and are open for virtual and in-person service! If you are currently receiving services, scroll for more information.”

Who We Are

The Collaborative

The Counselling Collaborative of Waterloo Region is a community-based partnership between six community counselling service providers within Waterloo-Wellington Region to ensure that you have access to the counselling services you need.

 All of our agencies welcome people regardless of their race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, record of offences, disability, cultural affiliation, economic condition or the receipt of public assistance. 

You can receive counselling service through the Counselling Collaborative Program.

Simply call the Central Intake at 519-804-1097 or any of the Counselling Collaborative Agencies listed below to speak with an Intake Worker to determine the right program or service for you. Whenever possible, counselling appointments are offered at flexible times.

Our Focus

Our focus is to help individuals heal, energize, and become aware of their inner strengths. We achieve this by providing a neutral safe space, listening to your concerns, and customizing a treatment plan.

Our Promise

We promise to be there for you every step of your journey. Our goal is to help you grow from your struggles, heal from your pain, and move forward to where you want to be in your life.

Our Therapy

We Offer Multiple Services

Each of the agencies partnered in the Counselling Collaborative offers multiple services. We provide individual, couple, family, group, parenting, credit counselling, workplace wellness services and other community supports to serve the mental and emotional health needs of people in our communities including adults, children, and youth. 

Please keep in mind that all counselling is private and confidential. 

Funded & Fee for Service Programs

We are working together to lessen the financial stress of accessing counselling services.  We believe that cost should never be a barrier to getting help. While there is a fee for counselling, the Collaborative is working to secure a variety of funding, including United Way grants and donations from Foundations and individuals, to help out with these costs.  When setting the rate, we take your income into consideration and then apply any available funding sources.

Some of the programs may be subsidized or fully funded based on the type of services you are seeking.

Counselling services may be reimbursed by your insurance provider or covered under workplace wellness services depending on your employer (employee assistance plan – EAP).

We Can Help With

  • Abuse, past or current
  • Addictions
  • Anxiety & depression
  • Anger management
  • Communication and conflict resolution
  • Coping with health concerns and disabilities
  • Gender identity and expression
  • Grief & Loss
  • Parenting  
  • Relationship challenges (couple, family, other)
  • Self-esteem 
  • Sexuality and sexual orientation
  • Spirituality
  • School & work challenges 
  • Stress management
  • Trauma counselling  
  • Other mental health conditions

Types of Therapy

Our therapists are trained professionals who can deliver a variety of best practice modalities.

Skills and tools from the following modalities are offered:

  • Cognitive Behavioural Therapy
  • Eye Movement Desensitization Reprocessing
  • Narrative, Emotionally-Focused
  • Mindfulness
  • Brief Solution Focused therapy
  • Play Therapy
  • Interpersonal and Family Systems Therapies 

Hours of Operation

We are open and here for you.

We take new Intakes from Monday to Friday and offer appointments throughout the week, including weekday evenings and Saturday appointment times. Working hours vary across agencies; please visit our individual sites at the links below for more detailed information on hours.

 We offer services in multiple languages. We also have access to interpreters as needed.

Please click here to review our COVID-19 Screening prior to visiting us in person.  

Access Our Services

Walk-In/Quick Access

We offer walk-in and quick access  single session counselling to enable you to receive one session of counselling without the usual hurdles of wait times.

Carizon Family & Community Services

KW Counselling Services

Family Counseling Centre of Cambridge & North Dumfries


We offer group psychotherapy that involves meeting with a group of individuals whom all face similar concerns, in a supportive environment to help you work toward your goals.

Click one of the Collaborative partner group information web pages for details

Carizon Family & Community Services Group Information page

KW Counselling Services Group Information page

Family Counselling Centre of Cambridge & North Dumfries Group Information page

Interfaith Counselling Services Group Information page

Woolwich Counselling Services Group Information page

Shalom Counselling Group Information Page


We also offer workshops, which are single, short psychoeducational programs designed to teach or introduce participants to practical psychotherapy skills, techniques, or ideas.

  Click one of the Collaborative partner workshop info web pages for details 

Carizon Family & Community Services Workshop Information page

Interfaith Counselling Services Workshop Information page

Woolwich Counselling Services Workshop Information page

Counselling Collaborative Partners

Carizon Family & Community Services

400 Queen Street South, Kitchener
Phone: 519-743-6333
Website: www.carizon.ca

Interfaith Counselling Centre

23 B Church Street, New Hamburg
Family Centre: 65 Hanson Avenue, Kitchener
Phone: 519-662-3092
Website: www.interfaithcounselling.ca

Family Counselling Centre of Cambridge & North Dumfries

18 Walnut Street, Cambridge
Phone: 519-621-5090
Website: www.fcccnd.com

KW Counselling Services

480 Charles Street East, Kitchener
Phone: 519-884-0000
Website: www.kwcounselling.com

Shalom Counselling Services

9 Avondale Avenue South, Waterloo
Phone: 519-886-9690
Website: www.shalomcounselling.org

Woolwich Counselling Centre

65 Memorial Avenue, Elmira
Phone: 519-669-8651
Website: www.woolwichcounselling.org


Support Our Cause

Together, the members of the Counselling Collaborative ensure that people in our community have access to quality and coordinated counselling services. We believe cost should never be a barrier to getting help. Thanks to the generous support of our community, we offer subsidized counselling services. No one is turned away based on an inability to pay for service.


We are grateful for your support. If you would like to make a donation to the Counselling Collaborative, see below link.


Woebot: The Cognitive Behaviour Therapy App

The artificially intelligent app that uses cognitive behavioural therapy to help  you think and feel better!

Watch YouTube video now to learn about Woebot.

Resources for the Community

Carizon for the Community

Carizon, a charitable non-profit, helps families when life gets to support mental health and wellbeing.

Our website has tools, videos and activities that you and your family might find helpful to mange the stress and anxiety created by COVID-19 as well as links to other trusted resources.

Ways to Mental Wellbeing

The Mental Wellness Network of Waterloo Region has adopted the “Five Ways to Mental Wellbeing” as a model that has been shown to improve mental health and wellbeing. Access the online toolkit for resources for both individuals, and businesses.

Stronger Minds by Beacon

This is a free online service provided to all Canadians. Sign up to get guidance through videos, and other easy-to-digest resources designed by a team of clinical psychologists. This service is designed to help with the specific emotional well-being concerns stirred by the pandemic, but is not designed to replace therapy or counselling. It is not a mental health treatment but can be used on its own, or in conjunction with counselling services.


This is a life-skills program that is free to all Ontarians. It can help people aged 15 and up who are experiencing mild to moderate anxiety or depression. The program includes telephone coaching, skill-building workbooks, and online videos designed to help people regain positive mental health. To access the telephone coaching, you must either be referred by your primary health care provider or psychiatrist, or you may self-refer as long as you are connected with a primary care provider. Others may still make use of the online videos.