Counselling Collaborative of Waterloo Region

Who We Are

The Collaborative

The Counselling Collaborative of Waterloo Region is a community-based partnership between six community counselling service providers within Waterloo-Wellington Region to ensure that you have access to the counselling services you need.

You can receive counselling service through the Counselling Collaborative Program.

Simply call the Central Intake at 519-804-1097 or any of the Counselling Collaborative Agencies listed below to speak with an Intake Worker to determine the right program or service for you. Whenever possible, counselling appointments are offered at flexible times.

Our Focus

Our focus is to help individuals heal, energize, and become aware of their inner strengths. We achieve this by providing a neutral safe space, listening to your concerns, and customizing a treatment plan. 

Our Promise

We promise to be there for you every step of your journey. Our goal is to help you grow from your struggles, heal from your pain, and move forward to where you want to be in your life. 

Our Therapy

We offer Multiple Services

Each of the agencies partnered in the Counselling Collaborative offers multiple services. We provide individual, couple, family, group, parenting, credit counselling, workplace wellness services and outreach supports to serve the mental and emotional health needs of people in our communities including adults, children, and youth. 

Please keep in mind that all counselling is private and confidential.

Funded & Fee for Service Programs

Cost should never be a barrier to getting help. That's why we use a fee-based system that takes your income into consideration. In effect, the level and degree of your counselling is not based on what you can pay. Instead, you pay what you can afford for the right counselling solution for you.

Some of the programs may be subsidized or fully funded based on the type of services you are seeking.

Counselling services may be reimbursed by your insurance provider or covered under workplace wellness services depending on your employer (employee assistance program - EAP).

We can Help with

  • Anxiety & Depression
  • Anger Management
  • Grief & Loss
  • Addictions
  • Separation and Divorce
  • Stress Management
  • Trauma (emotional, physical, sexual abuse, tragedy)
  • Gender and Sexuality
  • Mediation
  • Conflict Resolution
  • Bullying
  • Parenting
  • Self-Esteem
  • Self-Harm Behaviours
  • Other mental health conditions

Counselling Collaborative Partners


Carizon Family & Community Services 

400 Queen Street South, Kitchener

Ph: 519-743-6333 



Interfaith Counselling Centre

23 B Church Street, New Hamburg

Family Centre: 65 Hanson Avenue, Kitchener

Ph: 519-662-3092



Family Counselling Centre of Cambridge & North Dumfries

18 Walnut Street, Cambridge

(Walk-in available Thursdays 1 p.m. - 7:30 p.m.)

Ph: 519-621-5090


Click to visit KWCS website

KW Counselling Services

480 Charles Street East, Kitchener

(Walk In Counselling Clinic available Thursdays noon – 6 p.m.)

Ph: 519-884-0000


Click to visit Shalom Counselling Website

Shalom Counselling Services

9 Avondale Avenue South, Waterloo

Ph: 519-886-9690


Click to visit Woolwich Counselling website

Woolwich Counselling Centre

65 Memorial Avenue, Elmira

Ph: 519-669-8651 


Contact Us

We're Here for You

If you are currently receiving services, contact/visit your agency website for more info or speak to your therapist.

COVID-19 Support

If you need support with mild to moderate symptoms of anxiety, depression & stress, we offer funded phone/video counselling until April 5, 2020. If you have severe symptoms or in crisis, contact Here 24/7 at 1-884-437-3247 (Here247). 

Fill out the Request for Counselling Services form and one of our Intake Workers will reach out to you at the earliest possible time.

Counselling Collaborative of Waterloo Region

Kitchener, Ontario, Canada

Call (519) 743-6333 extn. 2 to book a funded phone/video session.