YOUR PRIVACY MATTERS TO US
To provide you with the best possible care, it is essential that we have access to your personal information and personal health information.
The Counselling Collaborative of Waterloo Region (CCWR) is a community-based partnership between six community counselling service providers within Waterloo-Wellington Region to ensure that you have access to the counselling services you need. The six agencies include:
- Carizon Family & Community Services
- Interfaith Counselling Centre
- Family Counselling Centre of Cambridge & North Dumfries
- Kitchener-Waterloo Counselling Services
- Shalom Counselling Services
- Woolwich Counselling Centre
All of 6 agencies that are part of the CCWR are accredited by the Canadian Centre for Accreditation (CCA) or follow the CCA accreditation standards. As part of ongoing quality control, a client file may be audited by CCA staff, e.g., accreditors or funders including inspection of records and interview of staff and counsellors as part of their ongoing activities in protecting the public interest. External regulators and funders have their own strict privacy obligations.
We collect information that you voluntarily provide to us through responses to surveys, search functions, questionnaires, feedback, Pre-Enrollment forms and the like. We may also ask you to provide additional information such as your phone number if you have pre-enrolled for services and/or e-mail address if you want to obtain additional services, information, or to resolve complaints or concerns. All User data is physically stored within Canada as per healthcare and privacy regulations.
CCWR, in common with many web site operators, may use standard technology called “cookies” on its Sites. Cookies are small data files that are downloaded onto your computer when you visit a particular web site. You can disable cookies by turning them off in your browser; however, some areas of the Sites may not function properly if you do so.
USE OF INFORMATION
We use the information we collect from you only to:
- Ensure we can contact you
- Provide you with agreed-on services
- Understand your needs
- Develop, enhance, market and provide our services
- Maintain accountability as a service provider
- Meet legal and regulatory requirements
DISCLOSURE OF INFORMATION
We will not disclose your information to any third party without consent except where required by law, where failure to do so might result in serious injury or death of self or others, or where there is knowledge of suspicion of child or elder or vulnerable adult abuse.
PROTECTION OF INFORMATION
Our Commitment to Security
We have put in place physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online. The Company applies security safeguards appropriate to the sensitivity of the information, such as retaining information in secure facilities and making personal information accessible only to authorized employees on a need-to-know basis.
Storage of Information
COMPLAINTS ABOUT PRIVACY
You have the right to complain to the Information and Privacy Commissioner if you think we have violated your rights.
For concerns re your Personal Health Information, contact:
Information and Privacy Commissioner/Ontario
2 Bloor Street East, Suite 1400
Toronto, ON M4W 1A8
If long distance (within Ontario):
For concerns re your Personal Information, contact:
Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3
Phone: (819) 994-5444
Fax: (819) 994-5424
TTY: (819) 994-6591